Privacy Policy - Bex Tofts Spiritual Guidance

Effective from: 7th April 2025

1. Who we are

This website is operated by Bex Tofts Spiritual Guidance, based in the United Kingdom.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, purchase a product, or join a subscription plan.

For privacy questions, contact becky_tofts@live.com.

2. Information we collect

When you contact us, place an order or join a subscription plan, we may collect your name, email address, billing details, account information, order history and information entered into custom fields.

To prepare personalised astrology or spiritual reports, we collect the birth details you provide, including your:

Date of birth
Time of birth
Place of birth

We use these details solely to create your requested report or reading.

Wix Payments and PayPal process payments on our behalf. We do not store your full payment-card details.

When you use our website, Wix, Google Analytics and Meta may collect technical information such as your IP address, device type, browser, pages visited and interactions with the website, depending on your cookie choices.

3. How we use your information

We use your information to:

Provide purchased reports, readings, digital products and subscription services.
Create and manage your member account and subscription access.
Process payments and maintain transaction records.
Prepare personalised reports using the birth details you provide.
Respond to enquiries and provide customer support.
Understand how visitors use our website through Google Analytics.
Measure website usage through Meta analytics tools.
Protect our website, accounts and transactions from misuse.
Meet legal, tax and accounting obligations.

For UK GDPR purposes, we rely on contractual necessity to provide services you purchase, consent for non-essential analytics cookies, legitimate interests for security and customer support, and legal obligations for required financial and business records.

We do not send marketing emails. We may send service-related messages about your orders, account, payments or subscription.

We do not use AI tools to process your personal information. We do not use your birth details for advertising or automated decision-making.

4. How we share your information

We share information with providers that help us operate our website and provide our services, including:

Wix, which provides website hosting, member accounts, subscriptions and related website services.
Wix Payments and PayPal, which process payments.
Google Analytics, which helps us understand website use.
Meta, which we use for measurement and website analytics, not advertising or retargeting.

We may also share information with professional advisers, regulators or law-enforcement authorities where legally required.

Wix may use service providers to operate its infrastructure. Wix’s current sub-processors are listed here:

https://support.wix.com/en/article/list-of-wixs-sub-processors

5. International processing

Some of our service providers operate internationally. Your information may therefore be processed outside the United Kingdom.

Where required, international transfers are made using safeguards required by applicable data-protection law. Wix, Google and Meta provide further information about their international data practices in their own privacy policies.

6. Cookies and similar technologies

Our website uses essential cookies for security, account access, sessions and website functionality.

With your permission, we may also use analytics cookies or similar technologies from Google Analytics and Meta to measure website usage.

Our cookie banner allows you to manage non-essential cookies. You can also control cookies through your browser settings. Blocking some cookies may affect website functionality.

7. How long we keep your information

We keep account, subscription and order information while it is needed to provide your services and manage your customer relationship.

We currently retain birth details indefinitely because they are submitted with orders and form part of the information used to create and maintain personalised reports. You may contact us to request deletion.

We may retain information for longer where necessary to meet legal, tax or accounting obligations, resolve disputes, or protect our legal rights.

Analytics information is retained according to the settings and retention periods used by Wix, Google Analytics and Meta.

8. Your rights

Depending on your circumstances, UK data-protection law gives you the right to:

Request access to your personal information.
Ask us to correct inaccurate information.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to certain uses of your information.
Request a copy of your information in a portable format.
Withdraw consent where we rely on consent.

To exercise your rights, email becky_tofts@live.com. We may need to verify your identity before completing a request.

You can also complain to the UK Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/

9. Security

We take reasonable steps to protect personal information. The website is built and hosted through Wix, which secures its underlying platform.

You should use a strong, unique password for your account and avoid including unnecessary personal information in messages or custom fields.

No online service can guarantee absolute security.

10. Children

Our services are not directed specifically at children. We do not knowingly collect children’s personal information for marketing purposes.

If you believe a child has provided personal information to us, please contact us.

11. Third-party websites

Our website may contain links to other websites or services. We are not responsible for the privacy practices of those websites. You should read their privacy policies separately.

12. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The updated version will be posted on this page with a new effective date.

13. Contact us

For privacy questions or requests, contact:

Bex Tofts Spiritual Guidance
United Kingdom
Email: becky_tofts@live.com

This policy is an AI-generated starting point based on the information provided. It is not legal advice and should be reviewed by a qualified UK privacy professional before publication.